Current last-mile delivery models (with all their shortcomings) are not sustainable from a financial point of view. That is why an increasing number of delivery providers are looking to charge extra for home deliveries and establish the delivery to parcel shops as a new standard.
A survey by PricewaterhouseCoopers shows that 50% of the respondents would, in principle, be willing to pick up their parcels themselves. However, this option is yet not attractive enough as 22% demand a better network of parcel shops and parcel stations, 16% better opening hours.